Your wellbeing is our priority. bj55 provides tools, resources, and support to help you maintain healthy gaming habits and recognise when entertainment becomes a problem.
bj55 is exclusively for adults aged 18 years or older. We verify every account with government-issued identification. Underage gambling is illegal in Bangladesh and worldwide. If you suspect a minor is using our platform, contact [email protected] immediately. Parents: use parental controls to prevent children from accessing gambling sites.
At bj55, we believe online gaming should be entertaining, thrilling, and above all, safe. While thousands of players across Bangladesh enjoy cricket betting, live casino games, and slots on our platform every day without issue, we recognise that for some individuals, gambling can develop into a serious problem that affects finances, relationships, mental health, and overall quality of life. That is why responsible gaming is not just a policy at bj55—it is woven into every aspect of how we operate.
We are committed to creating a safe and transparent gaming environment where players can enjoy entertainment within their means, where warning signs are identified early, and where support is readily available. This Responsible Gaming page provides comprehensive information about problem gambling, self-assessment tools to evaluate your gaming behaviour, practical controls you can implement immediately, and resources to seek professional help if gambling is negatively impacting your life.
Whether you are a new player setting healthy limits from day one, an experienced user reviewing your habits, or someone concerned about a friend or family member, this page offers guidance, support, and actionable steps. Remember: seeking help is a sign of strength, not weakness. You are not alone, and recovery is possible with the right support.
Healthy gaming means staying in control, playing within your budget, and stopping when it is no longer enjoyable. If gambling causes stress, financial strain, or relationship problems, it is time to take a break and seek support.
Problem gambling, also known as gambling disorder or compulsive gambling, is an impulse-control disorder characterised by persistent and recurrent problematic gambling behaviour that leads to significant personal, financial, or social consequences. Unlike recreational gaming where individuals play for entertainment and can stop when they choose, problem gamblers experience an overwhelming urge to continue gambling despite negative outcomes.
Problem gambling exists on a spectrum. Some individuals may experience mild issues occasionally (at-risk gambling), while others develop severe dependencies that meet clinical criteria for gambling disorder. Early intervention is critical—the sooner problematic patterns are identified, the easier they are to address before they escalate into serious addiction.
Recognising the early warning signs of problem gambling in yourself or someone you care about is the first step toward getting help. If you identify with several of the following behaviours, it may indicate that gambling is becoming problematic:
Constantly thinking about past gambling experiences, planning the next session, or strategising ways to get gambling money.
Requiring increasingly larger bets or higher stakes to achieve the same level of excitement (tolerance effect).
Repeated unsuccessful efforts to cut back, control, or stop gambling despite genuine intentions to do so.
Feeling irritable, anx ious, or restless when attempting to reduce or stop gambling.
Returning another day to "get even" or win back money lost in previous sessions—one of the most dangerous patterns.
Concealing the extent of gambling from family, friends, employers, or therapists to hide the severity of the problem.
Jeopardising or losing important relationships, employment opportunities, education, or career prospects due to gambling.
Relying on others to provide money to relieve desperate financial situations caused by gambling losses.
Using gambling as a way to escape problems, relieve feelings of helplessness, guilt, anxiety, or depression.
Gambling with money intended for essential expenses like rent, food, utilities, family needs, or debt repayment.
Staying up late gambling, experiencing insomnia related to gambling thoughts, or waking up thinking about bets.
Prioritising gambling over work obligations, family commitments, social activities, or personal health.
The earlier you address problem gambling behaviours, the more successful intervention will be. Do not wait until the situation becomes critical. Use the self-exclusion and limit tools below, speak to our support team at [email protected], or contact a professional gambling helpline immediately. Help is available, confidential, and effective.
Honest self-reflection is crucial for maintaining healthy gaming habits. Ask yourself the following questions and answer truthfully. If you respond "yes" to three or more, you may be developing problematic gambling patterns and should consider implementing controls or seeking support:
This self-assessment is not a clinical diagnosis but rather a tool to help you reflect on your gambling behaviour. If you are concerned about your responses, we strongly encourage you to reach out for professional support. The Bangladesh Mental Health Foundation, GamCare International, and other organisations listed below offer free, confidential counselling.
bj55 provides a comprehensive suite of responsible gaming tools designed to help you maintain control over your gaming activity. These tools are free, easy to use, and can be activated instantly from your account settings or by contacting our support team. We encourage all players to set limits proactively, even if you do not currently feel you have a problem—prevention is always better than intervention.
Set daily, weekly, or monthly deposit limits to control how much money you can add to your account. Once set, limits cannot be increased for 24 hours to prevent impulsive decisions during emotional moments. Decreases take effect immediately.
Define the maximum amount you are willing to lose in a day, week, or month. Your account will automatically restrict betting once this threshold is reached, preventing you from chasing losses during losing streaks.
Set maximum session durations to prevent extended gaming marathons. You will receive warnings as you approach your limit, and your account will log out automatically when time expires. Take regular breaks to maintain perspective.
Receive periodic notifications during gaming sessions showing how long you have been playing and your current session balance. These reality checks help you maintain awareness of time and money spent.
Temporarily suspend your account for 24 hours, 48 hours, 7 days, or 30 days. During this cooling-off period, you cannot log in, deposit, or place bets. Use this tool when you feel you need a break to reassess your gaming habits.
Permanently or temporarily (6 months, 1 year, 2 years, 5 years, or permanent) block yourself from accessing bj55. Self-exclusion is irreversible during the chosen period. All funds are safely returned to you before exclusion takes effect.
Log in to your bj55 account, navigate to Account Settings > Responsible Gaming, and configure your preferred limits and controls. Changes to deposit and loss limits take effect immediately for decreases, and after 24 hours for increases. For assistance, contact our 24/7 support team via live chat or email [email protected].
Self-exclusion is one of the most effective tools for breaking the gambling cycle. When you self-exclude from bj55, you voluntarily request that we prevent you from accessing your account, depositing funds, or placing any bets for a specified period. This gives you the space and time needed to address underlying issues, seek professional support, and rebuild your life without the temptation to gamble.
To self-exclude, contact our support team at [email protected] with your account details and requested exclusion period. We offer the following self-exclusion durations:
Once your self-exclusion request is processed (typically within 24 hours), your account will be immediately locked. Any remaining balance will be returned to you via your registered withdrawal method. During the exclusion period, you will not receive any marketing communications from bj55, and you will be unable to create new accounts using the same or different personal details.
If you selected a temporary exclusion period (6 months to 5 years), your exclusion will automatically expire on the scheduled date. However, your account will NOT be automatically reactivated. To resume gambling, you must contact support and explicitly request account reactivation. Before reactivation, our team will ask you to confirm that you have addressed the issues that led to self-exclusion and that you feel ready to gamble responsibly again.
We strongly recommend that before requesting reactivation, you have completed any counselling or treatment programmes, established strong support networks, and implemented strict deposit and loss limits from day one of reactivation. Many individuals find that even after exclusion periods end, they benefit from continuing abstinence indefinitely.
Once you self-exclude, the decision is final for the duration you selected. bj55 will not honour requests to cancel or shorten self-exclusion periods, even if you change your mind. This policy protects you from impulsive decisions during moments of temptation. If you are uncertain, start with a Take a Break period before committing to long-term self-exclusion.
You do not have to face problem gambling alone. Numerous organisations in Bangladesh and internationally offer free, confidential support including counselling, therapy, financial advice, and peer support groups. Reaching out is the first step toward recovery.
Government-supported mental health and addiction helpline providing free telephone counselling in Bengali and English. Trained counsellors available to discuss gambling addiction, anxiety, depression, and related issues.
Leading international provider of support, information, and advice for anyone affected by problem gambling. Offers live chat, email support, and self-help resources in multiple languages including English.
Peer support fellowship using the 12-step recovery model. Regular meetings (in-person and online) provide a safe, judgment-free environment to share experiences and support each other in recovery.
Our dedicated player protection team is available 24/7 to help you activate responsible gaming tools, process self-exclusion requests, or connect you with external support services. All conversations are strictly confidential.
Evidence-based therapeutic approach proven highly effective for gambling addiction. Many private therapists and mental health clinics in Dhaka, Chittagong, and Sylhet offer specialised gambling addiction treatment.
Support group for family members, friends, and loved ones affected by someone else's gambling problem. Provides emotional support, coping strategies, and guidance on how to help without enabling.
We are committed to protecting our players and promoting safe, sustainable gaming across Bangladesh.
Every bj55 account undergoes strict identity verification using government-issued documents to prevent underage gambling. We never compromise on age checks.
Limit increases require 24-hour waiting periods to prevent impulsive decisions. Decreases take effect immediately so you can regain control instantly.
Our systems monitor for patterns associated with problem gambling. If we detect concerning behaviour, we proactively reach out to offer support and suggest controls.
Ongoing educational content about odds, house edge, randomness, and the risks of gambling helps players make informed decisions and maintain realistic expectations.
Self-excluded players are immediately removed from all marketing lists. You will not receive promotional emails, SMS, or any communication encouraging you to return and gamble.
We collaborate with gambling addiction specialists, mental health professionals, and responsible gaming organisations to continuously improve our player protection measures.
If you or someone you know is struggling with problem gambling, do not wait. Contact our support team immediately, activate self-exclusion, or reach out to a professional helpline. Recovery is possible, and taking the first step today can change your life.