Your privacy is a fundamental right we take seriously. This policy explains exactly what data bj55 collects, why we collect it, how we protect it, and the choices you have over your own information.
bj55 ("we," "us," "our," or the "Platform") operates the online gaming website accessible at bj-55.vu, providing sports betting, live casino games, slot machines, and related entertainment services to players across Bangladesh. This Privacy Policy ("Policy") describes in detail the categories of personal information we collect from users ("you," "User," "Player") of our Platform, the purposes for which that information is processed, the parties with whom it may be shared, and the measures we take to protect it from unauthorised access, disclosure, or misuse.
This Policy applies to all personal data collected through your use of the bj55 website, mobile-optimised browser interface, customer support channels, email communications, and any other interaction you have with our Platform or services. By registering an account, accessing any part of the Platform, or submitting personal information to bj55 through any channel, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein.
This Policy should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Privacy Policy and our Terms and Conditions, the Terms and Conditions shall prevail to the extent of the conflict. If you do not agree with any provision of this Privacy Policy, you must immediately cease using the bj55 Platform and refrain from providing any personal information to us.
At bj55, we believe transparency is essential. You have the right to know what data we hold, request copies, ask for corrections, restrict processing, or request deletion. Jump to Section 9 to learn about your rights, or contact our data protection team anytime at [email protected].
When you create a bj55 account, we collect the following mandatory personal information to establish your identity, verify your eligibility to use our services, and comply with legal obligations including anti-money laundering regulations and age verification requirements:
To comply with know-your-customer regulations and prevent fraud, identity theft, underage gambling, and money laundering, we may request one or more of the following verification documents from you at account registration or any time thereafter:
We treat verification documents with strict confidentiality and securely store them using encrypted systems. Documents are retained only as long as necessary for verification purposes and regulatory compliance obligations.
We collect and maintain detailed records of all financial transactions conducted through your bj55 account to process payments, prevent fraudulent activity, fulfil our audit and reporting obligations, and provide you with accurate transaction history. Financial data collected includes:
We do not store complete credit card numbers, CVV codes, or bank account passwords. Payment processing is handled through secure third-party payment processors who maintain their own security standards and compliance obligations.
When you access the bj55 Platform, our systems automatically collect certain technical information about your device, browser, and connection to help us optimise platform performance, diagnose technical issues, detect fraudulent activity, and enhance security. This technical data includes:
When you contact our customer support team through live chat, email, or any other communication channel, we collect and retain records of those interactions including the content of your messages, support tickets raised, complaints submitted, queries answered, and resolutions provided. This information helps us improve service quality, train support staff, resolve disputes, and maintain a history of account-related communications.
As part of our commitment to responsible gaming and player protection, we monitor account activity patterns that may indicate problem gambling behaviours. This includes tracking deposit frequency and amounts, session durations, loss patterns, self-exclusion requests, limit adjustments, and interactions with responsible gaming tools. This data is used solely for player protection purposes and to fulfil our duty of care obligations.
bj55 processes your personal information for the following specific, explicit, and legitimate purposes. We do not use your data for any purpose incompatible with those described in this Policy without first obtaining your explicit consent.
| Purpose | Description |
|---|---|
| Account Creation and Management | To register your account, maintain your profile, process login requests, manage account settings, and provide access to platform features. |
| Identity Verification and Compliance | To verify your identity, confirm your age, prevent underage gambling, comply with anti-money laundering regulations, and fulfil know-your-customer obligations. |
| Payment Processing | To process deposits and withdrawals, verify payment method ownership, prevent payment fraud, reconcile financial records, and issue transaction receipts. |
| Service Provision | To enable betting and gaming activities, calculate odds, settle bets, credit winnings, manage bonuses, maintain game history, and provide customer support. |
| Security and Fraud Prevention | To detect and prevent fraudulent activity, identify suspicious betting patterns, protect against account takeover, prevent bonus abuse, and maintain platform integrity. |
| Responsible Gaming | To monitor for problem gambling indicators, enforce deposit limits and self-exclusion, provide reality checks, offer support resources, and fulfil player protection obligations. |
| Communications | To send account notifications, transaction confirmations, promotional offers (where consented), important policy updates, and respond to support inquiries. |
| Platform Improvement | To analyse usage patterns, improve user experience, optimise platform performance, develop new features, and fix technical issues. |
| Legal Obligations | To comply with applicable laws and regulations, respond to legal requests from authorities, enforce our Terms and Conditions, and resolve disputes. |
We will only send you promotional emails, SMS messages, or push notifications if you have explicitly opted in to receive marketing communications. You can withdraw consent at any time by clicking unsubscribe links in emails, adjusting notification preferences in your account settings, or contacting support.
We process your personal data based on one or more of the following legal grounds, depending on the specific processing activity and applicable data protection laws:
Where we rely on legitimate interests as the legal basis for processing, you have the right to object to that processing. Where we rely on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.
bj55 does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your data with the following categories of third-party service providers and entities under strict confidentiality obligations and only to the extent necessary to fulfil the purposes described in this Policy:
We share necessary payment information with bKash, Nagad, Rocket, Upay, bank payment gateways, and credit card processors to facilitate deposits and withdrawals. These processors maintain their own privacy policies and security standards. We do not control and are not responsible for the privacy practices of third-party payment providers.
To verify your identity and comply with regulatory requirements, we may share identification documents and personal information with specialised verification service providers who perform document authentication, age verification, and fraud screening checks on our behalf.
Casino games, slots, and live dealer games on the bj55 Platform are provided by third-party developers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited information such as user identifiers, bet amounts, and game outcomes necessary to deliver their services. Game providers process data in accordance with their own privacy policies.
We utilise third-party tools for live chat, email management, and customer relationship management. Support interaction data may be processed by these service providers to enable efficient customer service delivery. All support tools are configured to maintain appropriate data protection standards.
We employ analytics services to understand how users interact with our Platform, identify technical issues, and measure marketing campaign effectiveness. These services may collect anonymised or pseudonymised usage data including page views, clicks, and session statistics. We do not share personally identifiable information with analytics providers unless necessary for fraud detection purposes.
We may disclose personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when required by law, court order, subpoena, or legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to government requests.
In the event of a merger, acquisition, reorganisation, asset sale, or bankruptcy involving bj55, personal data may be transferred to the acquiring or successor entity as part of the business transaction. We will notify you via email or prominent notice on the Platform of any such change in ownership or control of your personal information.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, enforce agreements, and maintain business records. Specific retention periods vary depending on the category of data and applicable legal requirements:
When retention periods expire and data is no longer required for any legitimate business or legal purpose, we securely delete or anonymise your personal information using industry-standard data destruction methods that render the data irrecoverable.
The bj55 Platform uses cookies, web beacons, local storage, and similar tracking technologies to enhance user experience, remember your preferences, maintain session state, analyse usage patterns, and deliver targeted content. Cookies are small text files stored on your device that contain identifiers allowing our systems to recognise you across sessions.
Most web browsers automatically accept cookies by default, but you can modify your browser settings to decline cookies or alert you when cookies are being sent. Please note that disabling essential cookies may prevent you from accessing certain platform features or using core services. You can manage non-essential cookies through your account settings or browser configuration. Instructions for managing cookies are available in your browser's help documentation.
bj55 implements comprehensive technical and organisational security measures designed to protect your personal information from unauthorised access, disclosure, alteration, destruction, or misuse. While we employ industry-standard security practices, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials. Never share your password, use strong unique passwords, enable two-factor authentication, log out after sessions, and immediately report suspected unauthorised access to [email protected].
Subject to applicable data protection laws, you have the following rights regarding your personal information. To exercise any of these rights, please contact our data protection team at [email protected] with your account details and specific request.
We aim to respond to all rights requests within thirty (30) days of receipt. In complex cases requiring extended time, we will notify you of the delay and provide an expected completion date. There is no charge for exercising your rights unless requests are manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable administrative fee or refuse the request.
The bj55 Platform may contain links to third-party websites, services, or applications that are not operated or controlled by bj55. This Privacy Policy applies only to information collected by bj55 directly and does not govern the privacy practices of third-party services. We are not responsible for the content, privacy policies, or practices of any third-party sites or services.
When you access third-party payment providers (bKash, Nagad, Rocket, Upay, bank portals), game developers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi), or any external links, those entities may collect information about you in accordance with their own privacy policies. We encourage you to read the privacy statements of all third-party services you interact with to understand how they collect, use, and protect your personal information.
bj55 takes reasonable steps to ensure that third-party service providers we directly engage maintain appropriate data protection standards through contractual agreements, but we cannot guarantee the security or privacy practices of entities beyond our direct control.
The bj55 Platform is intended exclusively for adults aged eighteen (18) years or older, or the legal age of majority in their jurisdiction, whichever is greater. We do not knowingly collect personal information from individuals under the legal gambling age. Our Terms and Conditions explicitly prohibit underage individuals from registering accounts or using our services.
If we become aware that we have inadvertently collected personal information from a person below the minimum legal age, we will take immediate steps to delete that information from our systems, close the associated account, void all transactions, and return any deposited funds to the source of the deposit where feasible. We implement age verification procedures including document checks to prevent underage access.
If you believe a minor has provided personal information to bj55 or created an account, please contact us immediately at [email protected] so we can investigate and take appropriate action. Parents and guardians are encouraged to monitor their children's internet usage and implement parental control software to prevent access to gambling websites.
bj55 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our data practices, legal requirements, business operations, or technological capabilities. When we make material changes to this Policy, we will notify you through one or more of the following methods:
Your continued use of the bj55 Platform following notification of Privacy Policy changes constitutes acceptance of the revised Policy. If you do not agree with any modifications, you must cease using the Platform and may request account closure. We encourage you to periodically review this Privacy Policy to stay informed about how we protect your information.
For significant changes that materially expand data collection, introduce new processing purposes, or reduce your rights, we may seek your explicit consent before applying the new Policy to existing data collected under previous terms.
If you have questions, concerns, or complaints regarding this Privacy Policy, our data handling practices, or wish to exercise your data protection rights, please contact the bj55 Data Protection Team through the following channels:
Email: [email protected]
Subject Line: Data Protection Query / Privacy Rights Request
Live Chat: Available 24/7 through the bj55 Platform
Response Time: We aim to respond to privacy-related inquiries within 48 hours and complete rights requests within 30 days
When contacting us regarding privacy matters, please include your account username, registered email address, and a clear description of your query or request. For data access or deletion requests, we may require additional identity verification to prevent unauthorised disclosure or processing of personal information.
If you are not satisfied with our response to your privacy complaint or believe we have not adequately addressed your concerns, you have the right to lodge a formal complaint with the relevant data protection supervisory authority in your jurisdiction. We would appreciate the opportunity to address your concerns directly before you approach a regulatory authority.
Our dedicated data protection team is committed to addressing your privacy concerns promptly and transparently. Whether you need clarification about how we use your data, want to exercise your rights, or have questions about security measures, we're ready to assist you.
bj55 is committed to maintaining the highest standards of data protection, transparency, and user control over personal information.
All personal data transmitted and stored on bj55 uses 256-bit SSL/TLS encryption, the same security standard used by major financial institutions worldwide.
Our data practices meet international privacy standards including GDPR principles, ensuring your information is processed lawfully, fairly, and transparently.
We clearly explain what data we collect, why we need it, who we share it with, and how long we keep it. No hidden data practices or surprises.
Exercise your rights to access, correct, delete, or export your data at any time. We respond to rights requests within 30 days.
Data hosted in certified secure data centres with 24/7 monitoring, redundant systems, physical security controls, and regular security audits.
We collect only the data necessary to provide services, verify identity, and comply with regulations. No excessive or unnecessary data gathering.
Our data protection team is available around the clock to answer your privacy questions, help you exercise your rights, or address any concerns about how we handle your information.